MnLINK VDX Blog

This is an important issue that relates to everyone.  I get this regularly from people where they say “what happened to the requests I placed at my library”?  Because of the way we utilize the system Sign In authentication, sometimes people are confused.  The Sign In Pickup Location of My Library will authenticate your library card for the home library system, UNLESS you are using a computer at an IP authenticated alternate library system.  What happened in this case, the user has a card issued by Minneapolis Public Library.  When the user visits a Hennepin County Library and Signs In to the MnLINK Gateway the Pickup Location is left as the default My Library.  The system knows that the computer is inside a Hennepin County Library and automatically makes My Library the Hennepin County Library, not Minneapolis Public.  The user places requests.  When the user goes home or at work checks the status of the requests and Signs In the same way, the system now authenticates the card as Minneapolis Public.  The requests are not viewable with the card authenticating as Minneapolis Public.  If the user changes the Pickup Location to Hennepin County Library the requests are now viewable again.

Posted by Nick at 2:34 PM | Permalink | Comments (0)

Every library has been given a Barcode and Password to Login to VDX. A few locations have personalized their profile by adding a new Barcode designation or changed the Password. Some have created profiles for the different people in the department.

Once you Login to a profile, you can make changes by selecting the User option. The User Details will appear with an Edit button at the bottom. The Edit button allows you to change many of the profile details, but you can’t change the Barcode. At the top of the screen is the option to Create a profile. If you Create a profile, just remember that the password is case sensitive. You will also want to change the Category from Unidentified user to Staff User, otherwise your privileges will be limited.

As a general rule it is good idea for security reasons to change your passwords occasionally. Individualized barcodes can also assist in tracking of certain functions. Remember that if you do choose to edit your default profile, you need to let Michael Berkowski, Joyce Hommel or me know. We need to have access to your VDX account if there are any problems that need exploring. If someone leaves your library and you believe they had a personalized profile, let me know. I can delete the profile.

Posted by Nick at 9:26 AM | Permalink | Comments (0)