Changing Pickup Location
Luckily it doesn't happen very often, but when it does what a pain it is to deal with. You know what i mean, the user who accidentally chose the wrong Pickup Location. There is no easy way to deal with this one because even though you can change information in the request with the action Local Change Request Details the information on the Lender's Pick Slip does not change. When the material arrives the only way to know the changed Pickup Location is to select Details and look under the Borrower tab. Who wants to do that on every request? So what is the best way to handle these changes?
With the introduction of the Cancel button on ZPortal we can always tell our users to Cancel a request that has the wrong Pickup Location and place another request. This option works best if the request is not Shipped. Once the item is already Shipped by the Lender and another request is created that copy is unavailable to fill the new request.
Another option is to wait for the request to arrive and the patron is notified that their request is available. You can have your patron contact their library and have them ship it to another location for pick-up.
Of course you can always use my old tried and true method of sticking Post-it note reminders around the edge of your computer monitor to remind you of the many important changes that need to be made and things that need to be done.
The reason I bring this issue up is I am asked this question occasionally by our users and I don't have a real good answer for this one. I refer these questions back to your library and you're the people who need to know what to do with the information. If someone has a good way to handle this type of problem let us all know. Somebody out there must certainly have a better suggestions than mine.