ZPortal Sign In
This is an important issue that relates to everyone. I get this regularly from people where they say “what happened to the requests I placed at my library”? Because of the way we utilize the system Sign In authentication, sometimes people are confused. The Sign In Pickup Location of My Library will authenticate your library card for the home library system, UNLESS you are using a computer at an IP authenticated alternate library system. What happened in this case, the user has a card issued by Minneapolis Public Library. When the user visits a Hennepin County Library and Signs In to the MnLINK Gateway the Pickup Location is left as the default My Library. The system knows that the computer is inside a Hennepin County Library and automatically makes My Library the Hennepin County Library, not Minneapolis Public. The user places requests. When the user goes home or at work checks the status of the requests and Signs In the same way, the system now authenticates the card as Minneapolis Public. The requests are not viewable with the card authenticating as Minneapolis Public. If the user changes the Pickup Location to Hennepin County Library the requests are now viewable again.