Not Supplied requests
Question: I know this has been covered many times before, but I don’t remember the answer to the question. A request comes back as non-supplied. How long is that information accessible on MnLINK so the patron can check their account and see that the item is not available anywhere?
Response: Once the last possible lender in the rota responds ANSWER NONSUPPLY the request moves into the Borrower’s Not Supplied work queue. In ZPortal they do not see Not Supplied, the user sees the status Currently unavailable through MnLINK. 30 days after the request moves into the Borrower Not Supplied queue the system will automatically Complete the request. Your library has the option of Completing the request sooner. Once the request is marked Complete, either manually by your library or with the 30 day default Complete, the request is no longer viewable by your user in their ZPortal account.
Just an added note, 30 days after any request has been marked Complete the Client Name and Client Barcode are removed from the Borrower Details of the request.