Renewals
Renewals, whether you allow them or you don't it is important to respond.
You have an item you or your patron would like to renew, first select the Renew action and click Submit. Then enter your Desired Due Date and click Submit again. This will move the request from the Borrower Received queue to the Borrower Renew/Pending queue. The Renew action can also be performed in the same way on Overdue requests. For an Overdue request it will move to the Borrower Renew/Overdue queue after submitting the renewal.
As a Lender you will need to choose Renew Answer-Yes or Renew Answer-No for the items in your Renew/Pending queue or Renew/Overdue queue. When you choose Renew Answer-Yes you enter the new Due Date in the Due Date box and click Submit. When you choose Renew Answer-No you will just click Submit and then click Submit again. However if you do not respond to a renewal request, some libraries assume the renewal is OK because of the ALA/Reference and User Services Association Interlibrary Loan Code for the United States (http://www.ala.org/ala/rusa/rusaprotools/referenceguide/interlibrary.htm see Section 4.11 and Section 5.8).
After the Lender has responded to the renewal request, the Borrower will see that the item has dropped out of the Renew/Pending queue or Renew/Overdue queue. If the renewal has been granted by the Lender, the Borrower will see the response in the Waiting column of the Received queue. If the Lender has responded Renew Answer-No, the request will appear in the Waiting column of the queue at the time the renewal was requested. If the item was Overdue at the time the renewal was requested, the Overdue Waiting work queue is where it will return.