Reporting problems
When reporting problems it is important to be as specific as possible about the situation. There are certain bits of information which may not seem important to report, but may help us pinpoint the problem.
When you have a request that creates an error or seems to cause some other problem, take note of the request number and send that to us. Providing us with the approximate time will also be helpful. There are seven web servers that provide access to our network. On VDX it appears right above the Fretwell-Downing logo in the left hand column. It looks like usweb03. In ZPortal it appears at the bottom center of the screen. Knowing which server is having a problem can be very useful. If you see something on your screen that looks unusual, see if you can get a screenshot. Visual evidence can be extremely helpful. Listing the steps that caused a problem will help us recreate the situation on our end. What Action were you performing to create the issue? What buttons did you select to create the issue and in what order?
1. Request number
2. Time problem occured
3. Web server
4. Screenshot
5. Steps involved
6. Action involved
7. Buttons selected