To Be Acknowledged requests requiring action
For some reason I always think of VDX in comparison to Newton's 3rd Law of Motion: For every action there is an equal and opposite reaction. When you want to Cancel a request you need an acknowledgement from the Lender for the request to be Cancelled. When you want to Renew an item you need an acknowledgement from the Lender for the Renewal to be OK. Sometimes there is important information being passed through Messages which needs to be responded to. Even though each of the previous scenarios would be in a different file in the Work Queue, there is one easy way to isolate all of your requests which need a response.
On the ILL Reports page near the bottom of the list there are 2 options to isolate all requests which need a responding Action. To Be Acknowledged requests requiring action - as Borrower and To Be Acknowledged requests requiring action - as Lender are 2 reports which will isolate all of your requests that need a response. Some of the responses that will be required will be a specific Action, while others may only need the Authorization Status be changed to Acknowledged.
If there is anything that you would like to know more about, don't hesitate to ask.