Isolating Terminated requests
Occasionally we will have patrons who choose to Terminate a request that has already been Shipped. This request will not be responded to by the Lender because the item is already in transit. How do you avoid wasting time processing a request that your patron no longer wants?
If you Receive requests one at a time this is easy. You just have to notice the red wording: Request No Longer Required. This tells you the patron has attempted to Cancel the request.
When you Receive items by Bulk Action you aren't going to see the note in red. You can do the following even after the request has been Received to isolate requests that your patron has chosen to Cancel. First under Your Library's Role choose the radio button for Borrower. Then check the box Display Terminated requests only. Finally choose the Sort by option of Last Action Date. If you Received something today, those requests will appear first in the list.