Technical Support

Dear EBSCO Customer,

Please note that the personalization folder feature in EBSCOhost (My EBSCOhost), may be unavailable for a few hours on Tuesday, May 6th, in order that we may implement the new EBSCOhost features and functionality announced on 4/15/08. For a quick review of the upcoming features, see this top story:

http://support.epnet.com/support_news/detail.php?id=448&t=h.

We apologize for any inconvenience this brief interruption in folder service may cause. All of the other functionality and features in EBSCOhost will remain operational during this time.

We hope that you will visit EBSCO's Support Site (http://support.ebsco.com) to learn about new features, search among thousands of FAQs, download Flash tutorials, Help Sheets or User Guides, or communicate with Technical Support at any time, using the EBSCO Support Form (http://support.epnet.com/contact/askus.php).

Sincerely,

Marcie Brown
Technical Communications Manager
EBSCO Publishing
10 Estes Street
Ipswich, MA 01938

Posted by Rita Baladad at 4:15 PM | Permalink | Comments (0) | TrackBacks (0)

Posted by Kristen at 11:32 AM | Permalink | Comments (0) | TrackBacks (0)

Effective June 30, EBSCO changed their domain name to ebscohost (from epnet).

From the EBSCO listserv:

Greetings,

As previously announced in our email communications, and in the Top Story on EBSCO’s Support Site, The EBSCO Publishing domain change is now in effect. EBSCO’s automatic redirect of search.epnet.com (etc.) will end on Saturday, June 30, 2007.

This domain change was concurrent with expanding our data center capacity, and will allow us to provide improved online service.

Please take a moment to ensure that you have made all necessary changes to your EBSCO URL’s to accommodate a smooth transition to the new domain.

PROXY SERVER INSTRUCTIONS: Proxy users MUST add the *.ebscohost.com domain to their proxy configurations in order to ensure uninterrupted access to EBSCOhost. To view a typical configuration example, please see this FAQ:

How will the new EBSCOhost domain changes affect my EZproxy config file?

Here is a complete list of URLs grouped by product that you should add to your list of exceptions as appropriate.

For a list of general questions and answers about this change, please see this FAQ.

Additionally, as the hosting needs of this service continue to increase, it is necessary to expand addressable IP space. Therefore, customers who have a firewall that allows specific IP ranges are asked to add this new IP address block (72.164.152.1-254), and any hosts on ebscohost.com to their allowable ranges, to avoid any blockage of users' access to EBSCOhost products. For assistance with firewall exceptions, please see this FAQ.

For assistance with the domain change or IP address range expansion, please contact EBSCO's Technical Support Department by calling (800) 758-5995, or sending an inquiry via our Ask Us form.

For additional questions or comments contact MINITEX.

Posted by Rita Baladad at 11:22 AM | Permalink | Comments (0) | TrackBacks (0)

ELM has a new contact email address: elm@umn.edu. Please use this address or our ELM Support contact form, http://www.elm4you.org/contact.asp, with your questions and feedback about the ELM resources!

Posted by Carla Pfahl at 9:43 AM | Permalink | Comments (0) | TrackBacks (0)

Did your library change IPs? Use the CPERS online IP change form to quickly notify vendors of your IP changes.

Posted by at 9:24 AM | Permalink | Comments (0) | TrackBacks (0)